SSS · Distance Sales Contracts & Document Set

Is publishing the texts on the website enough?

No; publishing the texts is not enough on its own. In distance selling you have to be able to prove that the consumer received the pre-contractual information before ordering and accepted t…

Updated · July 20261 min readCategory · Distance Sales Contracts & Document Set
Short answer

No — they must be tied into the consent flow and generate a record for every order. The log of the "I have read and accept" checkbox is the first piece of evidence requested in a dispute.

No; publishing the texts is not enough on its own. In distance selling you have to be able to prove that the consumer received the pre-contractual information before ordering and accepted the contract. The texts therefore have to be tied into a consent flow, and every order should generate a record of the date, the time and the content at the moment the “I have read and accept” box was ticked. That log is the first piece of evidence asked for in a dispute.

The Consumer Protection Law (No. 6502) and the Distance Contracts Regulation require the information to be given on a durable medium and confirmed. In practice, versioned texts — a record of which customer accepted which version — together with complete presentation of the right of withdrawal and of the delivery and payment information, strengthen your position both in an inspection and against consumer complaints.

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Distance Sales Contracts & Document Set

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